- Willingdon Island, Kochi, Kerala 682003
Welcome to Overnight Holiday. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and travel services. By using our services, you agree to the practices described in this policy.
Personal Information: When you submit enquiry forms or book services, we collect your name, email address, phone number, travel dates, destination preferences, number of travelers, budget range, and any special requirements you share with us.
Communication Data: We retain records of your communications with us including emails, WhatsApp messages, phone call summaries, and enquiry form submissions to better serve your travel needs.
Technical Information: Our website automatically collects your IP address, browser type, device information, pages visited, and time spent on our site through cookies and similar technologies.
Business Partner Information: For DMC collaboration partners, we collect company name, contact person details, business registration numbers, GST details, service coverage areas, and company profiles.
We use your personal information to process your travel enquiries and bookings, arrange services with our partner hotels, vehicle providers, and activity operators, communicate with you about your travel plans, send booking confirmations and itinerary details, respond to your questions and provide customer support, and improve our services based on your feedback.
We may also use your contact information to send promotional offers and travel updates, but only with your consent. You can opt out of marketing communications at any time.
As a travel service coordinator, we share your relevant information with third-party service providers including hotels, resorts, vehicle operators, houseboat owners, activity providers, and tour guides to fulfill your bookings. We only share the minimum information necessary for them to provide services to you.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may disclose your information if required by law or to protect our legal rights.
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your data.
Our website uses cookies to enhance your browsing experience, remember your preferences, analyze website traffic, and improve our services. You can control cookie settings through your browser, though disabling cookies may affect some website functionality.
You have the right to access the personal information we hold about you, request correction of inaccurate data, request deletion of your data subject to legal requirements, withdraw consent for marketing communications, and lodge complaints with relevant data protection authorities.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for seven years for accounting and legal purposes.
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies before providing any personal information.
Our services are not directed at children under 18. We do not knowingly collect personal information from minors without parental consent. If you believe we have collected information from a minor, please contact us immediately.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with the revised date. Your continued use of our services after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Email: info@overnightholiday.com
Phone: +918714161656
Website: www.overnightholiday.com
Address: Kerala, India